The Red Practice

Walton Health Centre, Rodney Road, Walton-on-Thames, Surrey, KT12 3LB 193 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Page 24 of 29
 
Written by a patient
12th March 2015


Friendly staff but very awkward to get appointments convenient to my work schedule.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
12th March 2015


Appointments on the day.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
11th March 2015


As always it is not easy to get an appointment especially if you want to see a particular doctor - which is desirable if you are receiving on-going treatment and drug reviews. It would be helpful if more appointments were made available on-line as this is a simple and efficient way of making a convenient appointment.

16th March 2015
Response from The Red Practice

Thank you for your feedback. We regularly check our responses on IWGC and discuss issues raised in our practice meeting. If you would like to get more involved with shaping the services we offer at the practice, we have a Patient Participation Group and would welcome your further input.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
4th March 2015


Very good:- understanding, kindness, support, help, time, empathy. The only improvement would be being able to book an appointment in advance for reviews if possible. A week in advance maybe.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
2nd March 2015


Good - is the great interpersonal skills. Bad - is the long time it takes for reception to pick up the phone, sometimes up to 10 minutes.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review The Red Practice: http://iwgc.net/ecgbj